Refund and Returns Policy

Effective Date: December 27, 2024

At Yrex Tech Rati, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and simple process for returns and refunds. Please read our Refund and Returns Policy below for more details.

1. Return Policy

We accept returns of unused and unopened items within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and unopened.
  • The return must include all original packaging, tags, and accessories.
  • The return must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened software, digital products, or services
  • Personalized or custom-made products
  • Clearance or sale items

3. How to Return an Item

To initiate a return, follow these steps:

  • Contact our customer service team at support@yrextechrati.com or call (973) 555-2468 to request a return authorization.

  • Once you receive your return authorization, securely pack the item in its original packaging.

  • Ship the item to:

    Yrex Tech Rati
    450 Tech Avenue,
    Newark, New Jersey

4. Refund Process

After we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method and will be processed within 5-10 business days. Please note that the original shipping costs are non-refundable, except in cases of defective or damaged items.

5. Exchanges

If you would like to exchange an item, please contact us. Exchanges are subject to product availability, and we will guide you through the process.

6. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will assist you with the return or replacement process, and in some cases, we may offer a full refund or replacement at no additional cost to you.

7. Shipping Costs

  • Return shipping is at your expense unless the item is defective, damaged, or the return is a result of our error.
  • For exchanges, the customer is responsible for the return shipping costs, while we will cover the cost of reshipping the replacement item.

8. International Returns

For international orders, customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service to ensure your return is received.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us: